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Housing NSW wants to assist tenants to live in peace and harmony with their neighbours.
Housing NSW will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. Tenants will be referred to Community Justice Centres for assistance when required.
Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement.
Housing NSW will investigate complaints against tenants where there is an alleged breach of the tenancy agreement. If the complaints are substantiated, tenants will be given the opportunity to change nuisance and annoying behaviour.
Housing NSW supports the principles of a culturally and linguistically diverse society, and it will not tolerate harassment in the form of racism, homosexual or transgender vilification.
For information please see the During a Tenancy Policy.