Client Service Delivery and Appeals

A tenant or applicant can ask for a decision by Housing NSW to be reviewed, if they believe that:

  • The decision is contrary to Housing NSW policy, or involved a poor interpretation of policy, or
  • The procedures used to reach the decision were incorrect.

The review will:

  • Reconsider the original decision, and
  • Decide whether Housing NSW policy and procedures have been applied correctly and fairly.

For more information see the Client Service Delivery and Appeals Policy.