Housing

Login Details

You log in using your email address. If you can’t remember your email address you will need to contact support on 1800 422 322. If you have forgotten your password, click on the Forgot Password link on the login page and follow the steps.

Login

This means the email address and/or password format is not correct or you have entered the information incorrectly. Check to make sure you have not made an error typing in the information or see if you have caps lock on. Try re-entering your details again. If this does not work contact for support on 1800 422 322.

If your account is locked, you will need to contact Support on 1800 422 322.

The MyHousing Dashboard will appear, similar to the below.

Something may have changed on your account since you last logged in, or you may have logged in with incorrect information. If you still cannot login, contact Support on 1800 422 322.

My Login Details

You can change your email address by entering this into the email field on the Login Details page, then click on Update. Note: When you change your email address, this will change your login details.

No, if you only want to change your password, you just complete the Current Password and New Password fields.

You can check that you have typed the new password correctly by clicking on the Show button.

If you update your email address here, it will update immediately, and you will need to use the new email address to login next time you need to access MyHousing.

No this is not currently possible. You must choose from the available options.

Log out

After you have clicked on the Log Out button, a new screen will display advising you that you have logged out successfully

After 20 minutes the system will log you out automatically.

Forgotten password

If you have forgotten your password, go to the MyHousing login page and click on ‘Forgot password?’ to reset it. You will be asked to re-enter your email address and you will have to answer the secret question you have previously chosen. You will then be sent an email with a link with instructions on resetting your password.

Check your spam or junk folder or try refreshing your email inbox. If possible, wait a few minutes just in case it may be due to internet connection issues or poor coverage. Otherwise, contact support on 1800 422 322.

Password reset

If you have forgotten your password, go to the MyHousing login page and click on ‘Forgot password?’ to reset it. You will be asked to re-enter your email address and you will have to answer the secret question you have previously chosen. You will then be sent an email with a link with instructions on resetting your password.

Forgotten email address / username

You can try your different email addresses.

If you are having trouble you can contact support on 1800 422 322 for advice.

You will have three attempts to answer your secret question. If you cannot remember you will need to contact Support on 1800 422 322 who will need to reset your account.

You will be asked to confirm some details before they will be able to do this.

www.facs.nsw.gov.au