Housing

Accounts

This is a message that we have sent you about your account. A copy of each message will appear on the Check my Messages page.

This button will allow you to view transaction history, for the account. It will show transactions for the past 24months

This account is for FACS Housing tenants that pay water charges.

If you have paid off this debt, your account balance will display at $0.00

A Miscellaneous accounts is the account FACS Housing has set up for charges that do not relate to rent, water, tenant damage or former tenancy charges. We use this account for charges that relate to things such as bank dishonour fees, where FACS Housing has attempted to deduct money from your bank account but the deduction has been rejected. It also includes other charges such as fob key replacement costs.

This account includes any charges from a previous FACS Housing tenant which you are responsible for. It may include things like unpaid rent and water charges or for the costs of repairs that you were responsible for. If you have paid off this debt, your account balance will display at $0.00

This covers any repair charges that a FACS Housing tenant has been deemed liable for.

The Payment Reference Number is the number for your Rent account. You will be given the opportunity to select which account you wish to pay when you are in the epay screen

My detailed account (rent, water, miscellaneous, repairs, bond loan, former tenancy debt)

This will allow you to download a copy of your transactions history in a PDF format.

No. It may take up to 3 business days for the payment to appear in the relevant account.

The amount of time it takes for payments to appear will depend on the day of week and time of day and how you make a payment.

If you select All Transactions, the last 24 months will appear.

Simply click on ‘Accounts’ on the main navigation bar to return to the Account Summary page, or click the back to accounts button on the top of the page.

This means your account is in debit or arrears.

This is where your account has been billed for things such as Rent, Water, Repairs etc.

This is where your account has been billed for things such as Rent, Water, Repairs etc.

This is so you can see more transactions. Each time you click on the load more you will see another 25 transactions . This button is at the bottom of the transactions list. If there is 25 or less transaction you will not see this button.

If you click on Load More, the next 25 transactions will display at a time.

Transactions in MyHousing are listed from newest to oldest, where as transactions in your quarterly statement appear from oldest to newest.

To make it easier to read some of the descriptions for charges and payments have been simplified. While the descriptions may be different the amounts and dates will be identical.

www.facs.nsw.gov.au