Requesting maintenance or reporting problems

Policy Last Amended: 

Phone the Maintenance Line – 1800 422 322

For all maintenance requests, call the Maintenance Line on 1800 422 322, 24 hours, 7 days, all year round. Specialist staff will provide excellent support and advice and are able to make decisions on the spot about what needs to be done.

For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours.

Although local offices can tell you what maintenance work is planned for your home, they will refer you to the Maintenance Line for maintenance requests.

Provide as many details as possible

When calling the Maintenance Line, you will need to give as much detail as possible about the repair request you're notifying us about.

You will be given a job reference number, which you should always write down if possible.

A contractor will contact you to make an appointment for an inspection and/or repair to take place.

Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe.

Reporting Vandalism - 13 14 44

When reporting vandalism, please first call the Police Assistance Line on 13 14 44. Details of the damage, as well as a report on when the vandalism occurred, will be required and the Police Assistance line will issue an event number. Please quote the event number to the Maintenance Line staff when reporting the vandalism.