Antisocial behaviour

We want to provide a better social housing experience for our tenants and for the surrounding communities. This includes living somewhere that is safe.

While the majority of social housing tenants are good neighbours and law-abiding people, there are a small number of tenants whose antisocial and illegal behaviour puts the safety and security of their neighbours at risk.

We have introduced laws to crackdown on criminal and antisocial behaviour in social housing properties across NSW to better protect tenants and the wider community.

To support these laws,  policies and processes have been developed which will ensure the system is fair for all.

These policy changes ensure our most vulnerable tenants are better taken care of by allowing us to identify opportunities for intervention services. In this way, we are making sure people with disabilities or mental health issues, and women and children who are victims of domestic violence can sustain their tenancies.

What’s changed?


The Residential Tenancies Act 2010 and the Housing Act 2001 have been amended to allow FACS to terminate public housing tenancies for antisocial and criminal behaviour and other purposes.


A new Antisocial Behaviour Management policy has been developed which tenants should make themselves aware of.

Read more about what this mean for tenants.

Strikes policies

FACS can  issue Strike Notices to tenants engaging in antisocial behaviour such as playing loud music or hosting wild parties. Tenants who receive three strikes for antisocial behaviour within 12 months may face eviction.

If a tenant engages in severe illegal behaviour – such as serious drug crimes or storing an unlicensed firearm, FACS can apply directly to the NSW Civil and Administrative Tribunal which will have less discretion to stop the tenant being evicted.

A community voice in the Tribunal

Tenants, neighbours and the community can have a voice in the Tribunal with the introduction of Neighbourhood Impact Statements. Neighbours will have the opportunity to contribute to a Statement which will help the Tribunal understand how a tenant’s antisocial behaviour has affected them and the broader community.

Probationary leases

Twelve-month probationary leases were introduced for most new tenants. Probationary leases set expectations of tenants from the start of their tenancy to pay rent, show respect for neighbours and meet the other conditions of their lease.

How do I report Antisocial Behaviour and what will I need to provide?

  • Contact your local office
  • Complete a Witness Incident Report and return this to your local office
  • Complete the online feedback form
  • Phone 1800 422 322 (Monday to Friday: 8.30am – 4.30pm