Rent, rent subsidies reviews

Rent, rent subsidies reviews

May 2014

Rent, rent subsidies reviews

Family and Community Services (FACS) Housing charges market rent for all the properties it owns or manages.


We determine the market rent for our properties using a number of sources including property valuations and current trends in the private rental market, provided by the NSW Valuer General and the NSW Rental Bond Board.

This means that the market rent of our properties will be comparable to similar properties in the private rental market.

A rent subsidy reduces the amount of money you pay to FACS Housing in rent. If your household has a low or moderate income you can apply for a rent subsidy. The level of rent subsidy is based on the total assessable income of the household.

To apply for a rent subsidy you need to fill out the Rent Subsidy Application, which is available at any local FACS Housing office or on our website  

If you are eligible for a rent subsidy FACS Housing will not charge you the full market rent for your property. We will advise you in writing of the amount of rent you must pay.

Market Rent Reviews are carried out every year. Just as market rents in the private rental market increase and decrease over time, FACS Housing also reviews its rents to make sure they are up to date with movement in the private rental market.

As part of the review, we write to every tenant to advise them of the new market rent, including whether it has increased or decreased. The letter also states the date from which the new market rent applies

Rent Subsidy Reviews occur on a regular basis for all FACS Housing and Aboriginal Housing Office tenants who receive a rent subsidy. The reviews ensure that tenants receiving a rent subsidy continue to be eligible to receive the subsidy and determine the amount of rent to be paid.

You must advise us within 28 days of the change occurring. If you do not advise us of the change and we determine that you are receiving a rent subsidy that you may not be entitled to, we may take a range of actions including; cancelling or backdating your rent subsidy, terminating your tenancy or commencing criminal prosecution.

If you believe we have made a wrong decision, you should first discuss your concerns with a client service officer.

If you pay the market rent and believe a market rent increase is too high, you can apply to the NSW Civil and Administrative Tribunal (NCAT) within 30 days of receiving the letter advising of the market rent increase.

If you pay a subsidised rent and believe the amount of rent you pay has been incorrectly assessed, or if you become ineligible for a rent subsidy, you can ask to have the decision reviewed. To do this, fill in the Review of Decisions form available on our website www.housing.nsw.gov.au or from any local FACS Housing office.

Are all your questions answered?

For more information call the Housing Contact Centre on 1800 422 322, visit www.housing.nsw.gov.au, or visit your local FACS office.

Translation service

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.

إذا كنت بحاجة للمساعدة في الترجمة الشفهية أو الترجمة لأن اللغة الإنجليزية ليست لغتك الأولى، اتصل بشركة "أول جراديويتس" All Graduates على الرقم 1300 652 488.

如果你的母語不是英語,需要口譯或筆譯幫助,請致電All Graduates,電話號碼:1300 652 488。

Nếu quý vị cần hỗ trợ biên dịch hoặc phiên dịch vì tiếng Anh không phải là ngôn ngữ chính của quý vị, vui lòng gọi All Graduates theo số 1300 652 488.