Housing

Interpreter Services

Interpreter Services

Sep 2016

Interpreter Services


Family and Community Services (FACS) Housing provides free, confidential and qualified language services to clients who may need information or assistance with housing.

The interpreter and language services provided by FACS Housing assist clients to communicate with staff to ensure that the information provided to them is accurate and the type of assistance they receive is suitable to their needs.

If you need an interpreter you can:

  • phone All Graduates Interpreting and Translation Services on
    1300 652 488 and they will arrange for a telephone interpreter to speak with you in the language you require
    or
  • the Block Booking Interpreter Service Timetable has the time and location interpreters are available in selected FACS Housing offices. You can contact your local office and make an appointment for this service or you can visit the office on the day the interpreter you need is available. There is often a high demand for interpreters so it is important to remember to be on time for your appointment.
LanguageMondayTuesdayWednesdayThursdayFriday
ArabicBankstown:
10am - 2pm
Fairfield:
9am - 12pm
Liverpool:
9am - 1pm
Parramatta:
9am - 12pm
Bankstown:
1pm - 4pm
Bankstown:
1pm - 4pm
Fairfield:
9am - 12pm
Miller:
10am - 1pm
Riverwood:
9am - 12pm
Assyrian
Fairfield:
9am - 12pm


Fairfield:
9am - 12pm
Cantonese/ MandarinBurwood:
1pm - 4pm (x2)
City (Sussex Street): 1pm - 4pm
Riverwood:
9am - 12pm
Surry Hills:
1pm - 4pm

City (Sussex Street): 1pm - 4pm
Hurstville:
1pm - 4pm
Waterloo:
9am - 12pm
Parramatta:
9am - 12pm
Farsi
Parramatta:
9am - 12pm

Parramatta:
9am - 12pm
(each fortnight)

Korean



Burwood:
9am - 12pm
Russian
Maroubra:
9am - 1pm
Waterloo:
9pm - 12pm

Surry Hills:
9am - 12pm

Turkish


Parramatta:
9am - 12pm
(each fortnight)

Vietnamese
Bankstown:
9am - 1pm
City (Sussex St): 1pm - 4pm
Bankstown:
1pm - 4pm
Bankstown:
9am - 1pm
Fairfield:
1pm - 4pm

The interpreters provided by FACS Housing are qualified, follow strict rules about confidentiality and cannot discuss anything about a client’s circumstance with anyone else.

FACS Housing cannot use family and friends as interpreters even if some clients may prefer this. Interpreters are qualified and speak the required language and English fluently. A family member or friend can come and support you during the interview with the interpreter and a staff member of FACS Housing.

Clients are strongly encouraged to give at least 24 hours’ notice if unable to attend an interview with an interpreter. FACS Housing may have to pay a cancellation fee if less than 24 hours notice is given or if the client arrives too late for the appointment.


Are all your questions answered?

For more information call the Housing Contact Centre on 1800 422 322, visit www.housing.nsw.gov.au, or visit your local FACS office.

Translation service

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.

إذا كنت بحاجة للمساعدة في الترجمة الشفهية أو الترجمة لأن اللغة الإنجليزية ليست لغتك الأولى، اتصل بشركة "أول جراديويتس" All Graduates على الرقم 1300 652 488.

如果你的母語不是英語,需要口譯或筆譯幫助,請致電All Graduates,電話號碼:1300 652 488。

Nếu quý vị cần hỗ trợ biên dịch hoặc phiên dịch vì tiếng Anh không phải là ngôn ngữ chính của quý vị, vui lòng gọi All Graduates theo số 1300 652 488.

www.facs.nsw.gov.au