Housing

Contact us

Housing Contact Centre

Telephone 1800 422 322

The Housing Contact Centre delivers a wide range of services to tenants 24 hours a day, every day of the year:

  • Maintenance (24 hours/7 days)
    Our busiest times are from 7.30am – 10.00am and 4.30pm – 6.30pm on weekdays, and from 8.00am – 10.30am on Saturdays. So if your call isn’t urgent you should phone us outside of these hours. 
  • General enquiries (24 hours/7 days) 
  • Feedback – suggestions, compliments and complaints (Monday to Friday: 8.30am – 4.30pm) 
  • Home Purchase Advisory Service (24 hours/7 days) 
  • Rentstart (Monday to Friday: 8.00am – 6.00pm and Saturday: 9am – 5pm) 
  • Reports of fraud or corruption (Monday to Friday: 8.30am – 4.30pm)

For more information about our services:


Link2home 1800 152 152 (free call)

Link2home is a single, state-wide telephone service for homelessness enquiries in NSW. Link2home provides assistance to people who are homeless or at risk of being homelessness by offering access to specialised support and accommodation services.

From 9am to 10pm daily, Link2home provides information, assessments and referrals to homelessness services across NSW.

Between the hours of 10pm and 9am, Link2home provides information, assessments and refer to emergency services if required. Referral to accommodation and support services is not available during these hours.


Aboriginal and Torres Strait Islanders

If you are of Aboriginal or Torres Strait Islander descent and wish to speak to an Aboriginal staff member, please call 1300 HOUSING and let the operator know and they will arrange this for you. (Monday to Friday: 8.30am – 4.30pm).


Deaf, hearing impaired and speech impaired access

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1800 422 322
  • Speak and Listen users phone 1300 555 727 then ask for 1800 422 322
  • Internet relay users connect to the NRS then ask for 1800 422 322

Interpreting and Translation Services

FACS provides a range of language services to ensure that all tenants have equal access to public housing services and information.

If you need help with interpreting or translation because English is not your first language, phone the All Graduates Translating and Interpreting Service on 1300 652 488. They will phone the housing organisation and interpret for you for free.


Client Feedback Service

To make a comment or suggestion about our services, or to make a complaint, you can:

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Reporting fraud or corruption


Right to Information Unit (formerly Freedom of Information Unit)

Right to Information Officer
Ph: (02) 9716 2662


Film & Photographic Requests

Housing NSW receives many requests to provide its dwellings for film/television/video/photographic projects. Each request is considered on its merit and Housing NSW actively supports the Australian Film and Television industry in accommodating all reasonable requests and requirements.

For you to undertake filming at one of our properties we will require:

  • Evidence of Public Liability cover for minimum $10 million for any single claim 
  • A 'Letter of Agreement' - a legal document signed by both parties that sets out conditions for approval of filming proposal and realisation of final product

For any further information please contact Public Communications Unit on (02) 9716 2804.


Housing NSW Head Office

Address: Level 2, 223-239 Liverpool Road, Ashfield, NSW, Australia 2131
Ph: (02) 8753 8000
Fax: (02) 8753 8888
Post: Locked Bag 4001, Ashfield BC NSW 1800


Community and Private Market Housing Directorate

To enquire about Community and Private Market Housing, contact:

Address: Level 3, 223-239 Liverpool Road, Ashfield, NSW, Australia 2131
Ph: (02) 8753 8280
Fax: (02) 8753 8294

If you are a community housing tenant, contact your local housing provider for all tenancy and maintenance issues.


Registrar of Community Housing

The Registrar of Community Housing is the regulatory authority for community housing providers in NSW.

Registrar of Community Housing
Locked Bag 4001, Ashfield BC 1800
Ph: 1800 330 940 | F: (02) 8741 2522
Email: doh-orch@facs.nsw.gov.au
Website: www.rch.nsw.gov.au

The Registrar does not provide accommodation and is unable to assist with accommodation requests. To enquire about accommodation, please contact 1800 422 322.

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www.facs.nsw.gov.au