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The Housing NSW provides a range of language services to ensure that all tenants have equal access to public housing services and information.
Interpreter Services
If you have difficulty understanding English, or it is easier for you to speak another language, you can contact the Translating and Interpreting Service (TIS) on 131 450. The Translating and Interpreting Service will telephone Housing NSW for you at no cost.
Equal Access
When you want to use our services, Housing NSW will ensure that you are not disadvantaged because of your cultural, or religious background, or if you have difficulty speaking English.
Language Services and Assistance
Interpreter services are offered to tenants at no cost.
Housing NSW has an obligation to provide qualified and trained interpreters when conducting interviews, discussing complex matters, or when dealing with sensitive issues.
Family and friends cannot act as interpreters but they can stay with the tenant and provide support during an interview.
Family and friends can only act as an interpreter if staff cannot obtain a qualified telephone or on site interpreter.
Translated Newsletters & Fact Sheets
Information on translated Newsletters & Factsheets can be found in our Other Languages section.
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