You are here: Home  Living in Public Housing  Tenant Support Services  Language Services  

Language Services

To view this translated information you may need to download or install the corresponding character set onto your computer.

 

Housing NSW provides a range of language services to ensure that all tenants have equal access to public housing services and information.

 

Interpreter Services

 

If you have difficulty understanding English, or it is easier for you to speak another language, you can contact the Translating and Interpreting Service (TIS) on 131 450. The Translating and Interpreting Service will telephone Housing NSW for you at no cost.

 

Equal Access

 

When you want to use our services, Housing NSW will ensure that you are not disadvantaged because of your cultural, or religious background, or if you have difficulty speaking English.

 

Language Services and Assistance

 

Interpreter services are offered to tenants at no cost.

Housing NSW has an obligation to provide qualified and trained interpreters when conducting interviews, discussing complex matters, or when dealing with sensitive issues.

 

Family and friends cannot act as interpreters but they can stay with the tenant and provide support during an interview.

 

Family and friends can only act as an interpreter if staff cannot obtain a qualified telephone or on site interpreter.

 

Translated Newsletters & Fact Sheets

 

Information on translated Newsletters & Fact Sheets can be found in our Other Languages section.

 

Top of page

 


Last modified: Monday, 6 February 2012
Related Policies
  • Client Service Delivery and Appeals Policy

  • Related Information

    Fact Sheet

  • Interpreter and Language Services
  • Other

  • Other Languages

  • Housing NSW © 2012
    Date last modified: Monday, 6 February 2012