Client Service Delivery and Appeals

A tenant or applicant can ask for a decision by Housing NSW to be reviewed, if they believe that:

• The decision is contrary to Housing NSW policy, or involved a poor interpretation of policy, or
• The procedures used to reach the decision were incorrect.

The review will:

• Reconsider the original decision, and
• Decide whether Housing NSW policy and procedures have been applied correctly and fairly.

For more information see the Client Service Delivery and Appeals Policy.