Rent & Other Charges

Rent Subsidy

Housing NSW charges market rent for all of its properties. All tenants living in dwellings owned or managed by Housing NSW are required to pay rent. This is in accordance with the provisions of the Residential Tenancies Act 1987 and the Housing Act 2001.
 
Housing NSW may grant a rent subsidy if a tenant with a low or moderate household income applies for a rent subsidy. The rent subsidy will reduce the amount of money that the tenant pays in rent.

If your household has a low or moderate income you can apply for a rent subsidy.

For more information on this see the Charging Rent Policy.

Rental Subsidy Fraud

Rent Subsidy Non-Disclosure occurs when a tenant makes a false, incomplete or misleading statement about the income or assets of any member of their household in order to obtain a rent subsidy that they are not entitled to. Tenants must tell Housing NSW within 28 days of any changes to their household circumstances.

Reports of rent subsidy non-disclosure or fraud or corruption can be made to Housing NSW by:

• Phoning 1300 HOUSING (1300 468 746); or
• Mailing a report to the Business Assurance Unit a Locked Bag 4001, Ashfield BC1800
• Completing an online feedback form

To make a complaint, you can:

• Phone 1300 HOUSING (1300 468 746), 24 hours a day, 7 days a week
• Mail a Client Feedback Form
• Email: feedback@facs.nsw.gov.au
• Complete an online feedback form

Non-Rent Charges

Tenants must reimburse Housing NSW for non-rent charges. Non-rent charges fall into three categories:

• Tenancy related charges include charges for repairs
• Water Usage
• Miscellaneous debts

For more information on this see the Tenancy Charges Policy.

Rental Arrears

Rent and water usage charges must be paid by the due date. If a tenant has not paid by this date, they will incur rent or water arrears, and will have breached their Tenancy Agreement.

For more information on this see the Account Management Policy.

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