Phone the Housing Contact Centre – 1300 HOUSING (1300 468 746)
For all maintenance requests, call the Housing Contact Centre on 1300 HOUSING (1300 468 746), 24 hours, 7 days, year round. Our specialist staff provide excellent support and advice and are able to make decisions on the spot about what needs to be done.
For your convenience, telephones with a direct link to the Housing Contact Centre are available in the lobby of all local offices to use during business hours.
Although local offices can tell you what maintenance work is planned for your home, they will refer you to the Housing Contact Centre for maintenance requests.
Provide as many details as possible
When calling the Housing Contact Centre, you must provide your Payment Reference Number. This helps to save time and allows for a more efficient service. You also need to give as much detail as possible about the repair request and you may be given a job reference number.
Job reference number
If you are given a job reference number, a maintenance contractor will contact you to make an appointment for an inspection and/or repair to take place. Please ring the Housing Contact Centre back if the problem gets worse.
Reporting Vandalism - 13 14 44
When reporting vandalism, please first call the Police Assistance Line on 13 14 44. Details of the damage, as well as a report on when the vandalism occurred, will be required and the Police Assistance line will issue an event number. Please quote the event number to the Housing Contract Centre staff when reporting the vandalism.