On 30 August 2008 the Minister for Housing announced the successful tenderers for the new maintenance contract.
The contractors are qualified and experienced organisations working across the 22 Contract Areas in NSW. They all have existing or past experience in the delivery of maintenance services to residential properties and, in particular, all have experience in the social housing sector in NSW.
This is not only a major contract for Housing NSW but is the largest single maintenance contract project for residential housing in the southern hemisphere. The contract is for five years with works programmed for the period in excess of $1.6 billion. It signals a new era for the way we do maintenance with a planned approach.
New contracts for Housing NSW maintenance work commenced on 27 October 2008.
Benefits of the new maintenance contract
New contracts for Housing NSW maintenance work commenced on 27 October 2008. The benefits for you are:
- better service delivery and quality of maintenance work
- clear response times for maintenance requests
- planned maintenance that decreases the need for urgent repairs and prevents more serious problems developing
- annual servicing of all homes
- shorter wait for future maintenance
- consistent maintenance across NSW
Feedback
Housing NSW staff will telephone some tenants at random to get feedback about the maintenance services provided so that we can improve our services. These calls may take up to 15 minutes, and you are encouraged (but not required) to participate.
More information
If you need more information, have any questions or would like to give us feedback about maintenance, please contact the Housing Contact Centre on 1300 HOUSING (1300 468 746), available 24 hours, 7 days, year round. You can also contact us through the feedback link.
Additional information is available in the New Maintenance Contract Questions & Answers (PDF, 276 Kb).