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Maintenance and Home Improvements Overview

Housing NSW provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. All tenants are responsible for taking care of their property and reporting any maintenance needs to Housing NSW as soon as possible. 

 

For major improvements, tenants must first get written permission from Housing NSW. Tenants who are elderly or have a disability may have their home modified.

Emergency maintenance issues

For emergency repairs call the Housing Contact Centre on 1300 HOUSING (1300 468 746).

 

Emergency repairs can include:

  • Flooding caused by burst water pipe
  • Raw sewerage overflowing in your home
  • A gas leak
  • A major water leak that cannot be isolated
  • Reporting fire damage to a property
  • Reporting maintenance issues

    You can report your maintenance issues by phone or online:

    Phone

    The Housing Contact Centre can be contacted on 1300 HOUSING (1300 468 746). This is a phone service that operates 24 hours a day, 7 days a week, year round.

     

    If you live in a short term headlease property, you must call the Housing Contact Centre to lodge your maintenance request.

    Online

    Use eRepair to lodge non-urgent maintenance issues onlineUse eRepair to lodge non-urgent maintenance issues online. Each eRepair request will be reviewed by Housing NSW staff before processing.

     

    As the repair of broken flyscreens falls into the category of planned maintenance, this will be addressed under a program of work at a later time and cannot be actioned through the eRepair system.

     

    Urgent repairs should be lodged by calling 1300 HOUSING (1300 468 746).

    View the new eRepair Video

    Watch this quick video on how to use the online eRepair service.

     

    View the new eRepair Video

     

     

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    In This Section

  • Access to properties
  • Making improvements
  • Modifications for people with disabilities or the elderly
  • Requesting maintenance or reporting problems
  • Response times for maintenance
  • Your health and safety

  • Last modified: Monday, 16 June 2014


    Housing NSW © 2014
    Date last modified: Monday, 16 June 2014