Housing NSW provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. All tenants are responsible for taking care of their property and reporting any maintenance needs to Housing NSW as soon as possible.
For major improvements, tenants must first get written permission from Housing NSW. Tenants who are elderly or have a disability may have their home modified.
Emergency maintenance issues
For emergency repairs call the Housing Contact Centre on 1300 HOUSING (1300 468 746).
Emergency repairs can include:
Reporting maintenance issues
You can report your maintenance issues by phone or online:
The Housing Contact Centre can be contacted on 1300 HOUSING (1300 468 746). This is a phone service that operates 24 hours a day, 7 days a week, year round.
If you live in a short term headlease property, you must call the Housing Contact Centre to lodge your maintenance request.
Use eRepair to lodge non-urgent maintenance issues online. Each eRepair request will be reviewed by Housing NSW staff before processing.
As the repair of broken flyscreens falls into the category of planned maintenance, this will be addressed under a program of work at a later time and cannot be actioned through the eRepair system.
Urgent repairs should be lodged by calling 1300 HOUSING (1300 468 746).
View the new eRepair Video
Watch this quick video on how to use the online eRepair service.
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