The Public Housing Customer Council (PHCC) was set up in June 2001 as a forum for tenants to provide feedback on the Department’s policies and practices.
Prior to the establishment of the PHCC the Department gathered this information through Tenant Focus Groups. Whilst the Tenant Focus Groups helped establish tenant issues and priorities and led to some successful outcomes, it was agreed that there were more effective ways of obtaining this level of consultation.
The Council meets quarterly in (approximately) February, May, August and November each year.
The Public Housing Customer Council comprises of tenant members from the four Housing Services Divisions and one member appointed by the CEO of the Aboriginal Housing Office. These members represent the interests of tenants in their areas.
The PHCC acts as a vehicle for two-way communication between tenants and the Department, and brings together members with a variety of expertise and stakeholder views.
The PHCC provides feedback on:
- Priorities for improvements in public housing service delivery
- policy and business rules, and
- Ways to strengthen communication between tenants and the Department.
The Council is a partnership between the Department and its tenants, with both parties working to achieve goals of mutual benefit in relation to the Department’s policies and business rules.
The Public Housing Customer Council can be contacted by writing to:
Public Housing Customer Council
C/- Public Housing Customer Council Secretariat
Locked Bag 4001
ASHFIELD BC 1800 NSW
Email to phcc@housing.nsw.gov.au
Calling the Public Housing Customer Council Secretariat on 8753 8743.
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Minutes of Public Housing Customer Council meetings
Other Public Housing Customer Council Documents and Publications
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