Housing NSW provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state.
We expect our contractors to carry out maintenance and repairs with courtesy and safety to the agreed standard and within the agreed timeframe and work is covered by a warranty.
Our Housing Contact Centre is the single point of contact for all maintenance requests and we have clear response times to make sure tenants get the maintenance services they need.
Call 1300 HOUSING (1300 468 746) for all maintenance requests. This service can be accessed 24 hours a day, 7 days a week, year round.
All tenants are responsible for taking care of their property and reporting any maintenance needs to Housing NSW as soon as possible.
For major improvements, tenants must first get written permission from Housing NSW. Tenants who are elderly or have a disability may have their home modified.
For more information, please refer to the New Maintenance Contract Questions & Answers.