Joint Guarantee of Service JGOS

History of JGOS

The Joint Guarantee of Service (JGOS) was established in 1997 as an agreement between NSW Health and Housing NSW. In 2003, the JGOS was expanded to include:

NSW Department of Community Services (on behalf of SAAP services)
NSW Aboriginal Housing Office
Aboriginal Health and Medical Research Council of NSW
NSW Office of Community Housing
Aboriginal and community housing providers and
Non-government mental health service providers.

Housing NSW convenes the JGOS Strategic Partners Committee and the JGOS Implementation Reference Group, which oversee the implementation of the program across NSW.

How does JGOS work?

Under the JGOS, local committees of key service providers work together to address the housing and support needs of people with mental health problems and disorders living in, or applying for, social housing.

By taking part in local JGOS committees, agencies can strengthen networks, advocate more effectively for consumers, facilitate better service collaboration, planning and problem solving, promote good practice and plan better for the future.

If there is no local JGOS committee, any of the partner agencies can initiate a JGOS local meeting. The resources available on this website will help agencies to develop a new local committee and provide support to those that are already operating.

JGOS Related Information and Useful Resources

Related Information

The JGOS Resources are to help staff to implement JGOS across NSW.

Joint Guarantee of Service for People with Mental Health Problems and Disorders: Living in Aboriginal, Community and Public Housing (PDF file, 333KB)
This document provides the overarching guidelines for operation of the JGOS across NSW including the roles and responsibilities of partner agencies.

Making JGOS Work: Operations Manual (PDF file, 292KB)
This document provides information on JGOS, its partners and the people with mental health problems or disorders they work with. It includes tips and strategies for local committees about how to make JGOS work.

JGOS Templates (Word file, 765KB)
There are examples of a local memorandum of understanding, individual service plans, authority to disclose personal and/or health information forms, sample checklists and agendas for holding a JGOS meeting.

JGOS Quick Links (PDF file, 215KB)

Links to relevant websites.

Housing NSW has produced a brochure on behalf of JGOS for distribution among local offices of all partner agencies that explains the role of JGOS. Working Together - Helping people with mental health problems and disorders to live in public, Aboriginal or community housing in NSW (PDF file, 817KB).

Useful Resources

JGOS Reference Guide
This provides information in seven sections, on mental health related issues, housing needs of people with mental health problems, relevant legislation and trouble shooting.