For General enquiries, call 1800 629 212
(24 hours – 7 days)
For friendly and helpful advice, and answers to your housing questions, call the Department on 1800 629 212.
To report a Maintenance issue, phone: 131 571
(24 hours - 7 days)
For all maintenance requests, call the Department on 131 571, 24 hours a day, 7 days, including Public Holidays. Our busiest times are from 7.30am – 10am and 4.30pm – 6.30pm on weekdays, and from 8am – 10.30am on Saturdays. So if your call isn’t urgent you should phone us outside these hours.
To lodge a compliment or complaint, call Client Feedback - 1800 652 059
(8.30am to 4.30pm - Mon to Fri, excluding Public Holidays)
Fax: (02) 9821 6288
Email: feedback@housing.nsw.gov.au
Post: Locked Bag 7466 Liverpool BC 1871
To speak with an Aboriginal and Torres Strait Islander staff member, call the Aboriginal Enquiry Line - 1800 355 740
(Monday to Friday, 8:30am to 4:30pm)
A fast and easy way to make an enquiry, ask for advice or to pass on any comments regarding housing.
If an Aboriginal staff officer isn’t available when you ring, one will call you back.
For advice on the steps involved in buying or building a home, call the Home Purchase Advisory Service - 1800 806 653
For information on how to get a home loan, and what government assistance is available, the Home Purchase Advisory Service by email or telephone Freecall 1800 806 653 can help.
For any media enquiries, please phone the Department on:
Ph: (02) 8753 8202
Mobile: 0417 650 158
Department of Housing Head Office
223-239 Liverpool Road
Ashfield NSW Australia 2131
Ph: 02 8753 8000
Fax: 02 8753 8888
Post: Locked Bag 4001, Ashfield BC NSW 1800
For the hearing impaired, call TTY - 1800 628 310.
If an interpreter is required, call TIS on 131 450.
The Telephone Translating and Interpreting Service (TIS) provide a 24 hour, 7 days a week, telephone interpreting service. Generally, the Department uses telephone interpreting services for brief exchanges or initial enquiries. This is no cost to the caller for this service.
Freedom of Information
To enquire about Community Housing, contact:
Head Office
Ph: (02) 8753 8280
Fax: (02) 8753 8294
Address: 223-239 Liverpool Road, Ashfield
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