Housing Contact Centre
Telephone 1300 HOUSING (1300 468 746)
The Housing Contact Centre delivers a wide range of services to tenants 24 hours a day, every day of the year:
- Maintenance (24 hours/7 days)
Our busiest times are from 7.30 am – 10.00 am and 4.30 pm – 6.30 pm on weekdays, and from 8.00 am – 10.30 am on Saturdays. So if your call isn’t urgent you should phone us outside of these hours.
- General enquiries (24 hours/7 days)
- Feedback – suggestions, compliments and complaints (24 hours/7 days)
- Home Purchase Advisory Service (24 hours/7 days)
- Mortgage Assistance (Monday to Friday 8.30 am – 4.30 pm)
- Rentstart (Monday to Friday 8.00 am – 6.00 pm and Saturday 10.00 am – 3.00 pm)
- Reports of fraud or corruption (Monday to Friday 8.30 am – 4.30 pm)
After Hours Temporary Accommodation Service
Telephone 1800 152 152 (free call)
(Monday to Friday 4.30 pm – 10.00 pm and weekends and public holidays 10.00 am – 10.00 pm)
For more information about our services:
Reporting fraud or corruption:
- Phone 1300 HOUSING (1300 468 746); or
- Mail reports to the Business Assurance Unit at Locked Bag 4001, Ashfield BC1800
- Complete an online feedback form
Client Feedback Service
To make a comment or suggestion about our services, or to make a complaint, you can:
Aboriginal and Torres Strait Islanders
To speak with an Aboriginal and Torres Strait Islander staff member, just select the relevant menu option and we’ll put you in touch. This service is available Monday to Friday 8.30 am – 4.30 pm.
For the hearing impaired, telephone TTY - 1800 628 310.
If an interpreter is required, telephone TIS on 131 450.
The Telephone Translating and Interpreting Service (TIS) provides a 24 hour, 7 days a week, telephone interpreting service. Generally, Housing NSW uses telephone interpreting services for brief exchanges or initial enquiries. There is no cost to the caller for this service.
Housing NSW Head Office
223-239 Liverpool Road
Ashfield NSW Australia 2131
Ph: 02 8753 8000
Fax: 02 8753 8888
Post: Locked Bag 4001, Ashfield BC NSW 1800
Freedom of Information
Freedom of Information Officer
Ph: (02) 8753 8400
To enquire about Community Housing, contact:
Community Housing Division Head Office
Ph: (02) 8753 8280
Fax: (02) 8753 8294
Address: 223-239 Liverpool Road, Ashfield
If you are a community housing tenant, contact your local housing provider for all tenancy and maintenance issues.
Community housing registration
Registrar of Community Housing
Locked Bag 4001, Ashfield BC 1800
P: 1800 330 940 | F: (02) 8741 2522
E: registrar@housing.nsw.gov.au
W: http://www.rch.nsw.gov.au/
Film & Photographic Requests
Housing NSW receives many requests to provide its dwellings for film/television/video/photographic projects. Each request is considered on its merit and Housing NSW actively supports the Australian Film and Television industry in accommodating all reasonable requests and requirements.
For you to undertake filming at one of our properties we will require:
- Evidence of Public Liability cover for minimum $10 million for any single claim
- A 'Letter of Agreement' - a legal document signed by both parties that sets out conditions for approval of filming proposal and realisation of final product
For any further information please contact Andrew Vickery, Senior Media Officer on (02) 8753 8202.
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